Shipping & Delivery

Enjoy Free Shipping for decoction orders within Ontario($12 surcharge for all other national orders) . Customers can opt to have their order shipped to any Canada Post/Shopper's Drug Mart location they prefer.

Please Note:

• We can not ship to P.O Box #'s

Delivery Time

Allow 1 day for processing/decoction, plus Canada Post’s delivery time, which varies depending on location.  According to Canada Post, usually Local – 1 day, Regional – 1 up to 3 days, National – 2 up to 7 days.  The recipient is able to track their shipment via Canada Post.  Free shipping for decoction orders within Ontario ($12 surcharge for all other national orders). For US and international orders, please contact us for details. 

Shipping for loose orders will be charged based on :

Please Note:

• Orders may be delayed due to Customs and during peak Holiday times.
• Our shipping fees do not include charges imposed by your country's Customs Agency. The recipient is fully responsible for any additional fees imposed by customs such as tariffs and duties. Sometimes customs will charge a fee and other times they will not. If you have any questions regarding tariffs and duties please call the Customs Agency for your respective country.

Exchanges & Refunds

• Sale of customized formulas are final and non-refundable.
• We will process a refund or exchange only for bulk products.
• Products must be returned in the original packaging and unused, along with the receipt within a 30 days of purchase.
• Original shipping and handling fees are not refundable. Refunds are subject to 5 % adjustment due to restocking fees.
• Email us your order number and mailing information along with the reason for exchange/refund to info@riverherbs.ca